Iviva Workforce Management
| No | Type | Roles |
|---|---|---|
| 1 | Feedback Request | Visitors, Shoppers, Tourists |
| 2 | Work Request | Tenants, Concierge, Call Center, Operation Team |
| 3 | Work Order | Operation Team |
| 4 | Incident Management | Operation Team |
Terms
| Term | Description |
|---|---|
| WR | Work Request |
| WO | Work Order |
Flows
Issue WR and WO
Roles for WR & WO
PS. BMS Alerts and Incident Reports are not handle by MTEL